Managing an employee in the KKK
I need help can you give me your opinion on this: You are the Vice-President of Customer Service.
You are watching the 11 pm news one evening when you see, Sheila, your Manager of Call Center Operations appear on television. She is wearing the uniform of a member of the KKK (Klu Klux Klan). She is being interviewed on television about her involvement with the Klu Klux Klan. Sheila talks about the activities of the KKK.
She even tells the interviewer that she is a “Manager” but does not mention the Company name. However, she states that in her opinion her “Company” is becoming “wicked” because they are hiring too many “non-whites” and people of “Jewish” heritage.
You are scheduled to give Sheila her performance appraisal the following morning at 9 am. She is scheduled to get a substantial raise and an overall rating of “exceptional”.
What would you do?